The recent update from the newly elected management committee about their meeting with the Casagrand Customer Delight team on November 18, 2024, has raised several questions. Many of the issues highlighted were already addressed or initiated by the previous office bearers (OBs). Clear explanations and actionable plans are needed to ensure transparency. Here’s a breakdown of the key points:

Roadwork (Point 1)

The commitment by Casagrand to send an engineer to plan a permanent solution for roadwork was already communicated to the previous OBs. What additional progress has the new team made in this regard? Will they actively coordinate with the Panchayat to ensure timely and effective implementation?

Clearing Blockages (Point 2)

The previous OBs had already cleared the blockages, a fact acknowledged by Casagrand. The issue was never about Amberly or Grandio but focused on Greenwood. The previous OBs worked with the BDO, engaged Greenwood City residents, and facilitated a temporary resolution. They even involved collectorate officials, who visited the site to plan a permanent solution involving larger drainage pipes for Greenwood City.
We urge the new team to thoroughly assess the groundwork already laid before making conclusions. What specific actions will the new management take to build on these efforts?

Warranty Extension (Point 3)

The extension of Casagrand’s service period from 5 to 10 years is a positive step. However, this was also communicated to the previous OBs. What additional measures has the new team taken to formalize this? Is there written confirmation from Casagrand, or is it just a verbal assurance? Formal documentation is crucial for accountability and follow-up.

Completion Certificate & Property Tax (Point 4)

While it’s true that property taxes can be paid without a Completion Certificate (CC) as per the GO, this is not the full picture. The Panchayat has clearly stated they will not proceed further due to the CM cell petition, making the CC mandatory.
The previous OBs facilitated property tax payments for 11 residents without CC, based on guidance from local authorities. However, the CM cell’s reply on March 18, 2024, halted the process, creating confusion. Those who previously accused the former OBs of mishandling this are now claiming CC is unnecessary. Is this a case of misinformation for election purposes?
What concrete steps will the new team take to resolve this impasse and restart the property tax process?

Conclusion

Residents deserve clarity, not recycled updates. Most of these points were already addressed by the previous OBs. The question now is: what fresh initiatives and concrete actions will the new team bring to the table?

We request the management committee to clearly outline their next steps for resolving these ongoing issues and ensuring real progress for the community. Transparency and accountability are key to building trust and achieving meaningful results for Casagrand Supremus.