The newly announced roles and responsibilities of the management committee bring an essential structure to the team, but there are glaring gaps in their approach, leaving residents without a clear way to address their concerns. While the document lists roles and members assigned to various areas, it fails to provide any official communication channels such as contact emails, phone numbers, or designated points of contact for issues.
Without a defined protocol, residents are left guessing about whom to approach for specific concerns or emergencies. The absence of a streamlined communication process creates confusion and inefficiency, making it challenging for residents to address pressing issues effectively. This lack of foresight reflects inexperience and a poor understanding of community management.
Moreover, the new committee seems to be struggling to tackle ongoing problems, often focusing on identifying faults in the actions of the previous management instead of delivering timely solutions. This blame game approach does little to instill confidence among residents, who expect proactive resolutions rather than finger-pointing.
It is crucial for the management committee to immediately establish:
- Official Communication Channels: Share designated email addresses or phone numbers for each role to ensure seamless communication.
- A Defined Protocol: Outline clear steps for residents to raise complaints, escalate issues, and receive timely resolutions.
- Transparent Updates: Regularly update the community on action plans, progress, and resolutions without focusing on past faults.
Residents deserve a management team that operates with transparency, accountability, and efficiency. The lack of clarity in roles and communication only exacerbates existing frustrations, underscoring the urgent need for the committee to reevaluate and improve their approach to governance.
